FAQs

Custom logo embroidery is available on solid scrub tops and scrub jackets.

Select the item of your choice, check the box to “add embroidery to this item”, and add to your cart. Choose the embroidery option “New Custom Logo”.

1. Upload your own design file. Please be sure it is saved as one of the following extensions: JPG, BMP, TIF.

2. A $69 setup fee will be charged to your initial order. This fee will be credited back if your logo contains less than 10,000 stitches and your merchandise subtotal is greater than $499.

3. Approval and processing time include digitizing and sample production. Generally, we process email samples in 5 business days and up to 10 business days for a mailed sample. Your approval is required before we can begin embroidering your items. Please allow an additional 5 to 6 Days to process the embroidery and ship your order.

A customer service representative will contact you within 2 business days to review your order.

Logos with more than 10,000 stitches incur additional setup and/or logo fees.

Please allow 5 to 6 Days to process the embroidery and ship your order.

Once you select embroidery for an item and add to your shopping cart, you will be redirected to our embroidery page where you can view your selection against the color of the garment chosen.

For custom logo embroidery orders, a sample of the embroidery will be sent to you via email in approximately 5 business days for your review and approval.

Embroidery orders take approximately 5 to 6 Days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.

Business days are Monday through Friday. Business days exclude weekends and holidays.

Embroidery orders take approximately 5 to 6 Days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.

Backordered items automatically ship as soon as we receive them.

U.S. shipping and handling rates are determined by the merchandise dollar amount, excluding embroidery. Please see shipping rates here.

Yes. Orders are shipped via the United States Postal Service. P.O. Boxes are not eligible for Express delivery or fast ground.

Yes. Orders are shipped via the United States Postal Service. U.S. Territories are not eligible for Express delivery. U.S. Territories include: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, U.S. Virgin Islands and U.S. Armed Forces Americas, Europe and Pacific.

Business days are Monday through Friday. Business days exclude weekends and holidays.

Free Shipping is only valid on U.S. economy ground shipping.

Most Fast Ground, 2-Day Express and Next Business Day orders placed by 4 p.m. EST will ship out the same business day. Standard order processing time applies to in-stock, non-embroidered items, and excludes weekends and holidays. Please review our express delivery table here.

Express delivery is only available for the 48 Contiguous United States. Express Delivery is not available for destinations in Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, U.S. Virgin Islands and U.S. Armed Forces, Americas, Europe and Pacific, P.O. Boxes, and APO/FPO addresses.

Applicable state and local sales tax is collected on all orders being delivered to the states of Arkansas, Alabama, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, New Mexico, New York, Nevada, North Carolina, North Dakota, Oklahoma, Ohio, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

Once your order ships, you will receive an email with tracking information. You can view your shipment progress by logging into your account here

Embroidery orders take approximately 5 to 6 Days to process. During this time, your order status will read “ready to ship”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.

All www.TheHypothesis.com orders ship from our Distribution Center in Georgia, U.S.A.

We ship packages through various carriers.

Our system determines the fastest shipping method based on your package dimensions and location. You can upgrade your shipping to Express. Additional fees may apply.

No. An Army Post Office/Fleet Post Office (APO/FPO) is not considered a residential address.

You may return item(s) in the U.S. using our easy, online returns portal. Click Here to begin.

Click here to access our easy, online returns portal and select one of the following return methods:

Option A) Free Return Label - Eligible for customers in the 48 Contiguous U.S. states.

Option B) Ship via Insured Mail - Carrier of your choice - Eligible for all U.S. customers.

Send your return package to:

The Hypothesis Returns

777 Douglas Hill Road

Suite 100

Lithia Springs, GA 30122

U.S.A.

After submitting your return, print your packing slip and label (if applicable) directly in the portal or through the return confirmation sent to your email. If you are using the mobile return QR code option, then no printing is necessary. After packaging your items, ship your package back to us based on your return method.

U.S. Exchanges:

Exchange your item(s) today by placing a new order that includes free shipping!

Please return your item(s) for a refund using our easy, online returns portal. Once your return has been initiated, you may return to TheHypothesis.com and place a new order right away for your exchange item(s) which includes free shipping.

Shipping your return usually takes 7-10 business days. Once we receive your return, please allow 2-3 business days for processing. 

At any point in the return/exchange process you can visit the carrier’s website to track your return order shipment using the tracking number you received from the carrier.  

In addition to the carrier’s tracking number, we will provide the following communication via email:

If you initiated your return through our ecommerce return portal and used the shipping label, you will receive 4 status update emails at the following checkpoints in your return process:

• Return Request Received – A confirmation that a return has been initiated in the returns portal.
• Return Shipment On Its Way – A confirmation that your return package is on its way to our facility.
• Return Shipment Received – A confirmation that your return package has arrived at our facility.
• Return Processed – A confirmation that our returns team has finished processing the return in all of our systems. Your refund should appear in your bank account or mail in 5-10 business days, depending on your original payment method and financial institution. 

If you initiated your return through our ecommerce return portal and elected to use a shipping carrier of your choice you will receive status update emails at the following checkpoints in your return process: 

• Return Request Received – A confirmation that a return has been initiated in the returns portal.
• Return Processed – A confirmation that our returns team has finished processing the return in all of our systems. Your refund should appear in your bank account or mail in 5-10 business days, depending on your original payment method and financial institution. 

All embroidered merchandise sales are final and are not eligible for refunds or exchanges.

Items can only be returned by using the online return portal, which requires the order number and email address used to place the order.

Please note, funds will be issued back to the purchaser for gift returns.

Click here for instructions on how to print your return label.

When purchasing items as part of a Buy More Save More promotion, the promotional discount is prorated across all qualifying items within your order. If any items are returned, your original purchase price will be reduced by its prorated discount. 

Currently, we do accept PayPal.

To pay with PayPal:

1. In your Cart, click PayPal under Checkout.
2. Click Pay with PayPal.
3. You’re directed to PayPal. Sign in and follow the steps in PayPal to confirm your payment method and order details.
4. After you confirm your payment in PayPal, you’re directed back to The Hypothesis.
5. Click Place your order to complete your purchase.

If you have trouble with paying with PayPal, reach out to PayPal support, or select a different payment method.

Currently, we do not accept Amazon Pay.

Currently, we do not accept Apple Pay.

During checkout, we request a pre-authorization for the total order amount from your credit card company, this is not an actual charge. Once your order ships, your credit card will be charged. If you ordered more than one item, there may be multiple charges as items ship separately as they become available. This will not increase your shipping charges.

Currently, we cannot accept multiple credit cards online.

During checkout, we request a pre-authorization for the total order amount from your credit card company, this is not an actual charge. Once your order ships, your credit card will be charged. If you ordered more than one item, there may be multiple charges as items ship separately as they become available. This will not increase your shipping charges.

If your order contained a backordered item, you will see one charge for the in-stock merchandise post at the time of shipment. You are charged for backordered items when they ship, creating an additional charge for the balance of your initial order.

Applicable state and local sales tax is collected on all orders being delivered to the states of Arkansas, Alabama, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, New Mexico, New York, Nevada, North Carolina, North Dakota, Oklahoma, Ohio, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

No, all orders must be placed on www.thehypothesis.com

If you already have an online account…

• And your existing account name, email address, and billing address DO match your tax exemption certificate, simply email your tax exemption certificate to [email protected] and we’ll update your account with your tax ID. Please allow 2 business days for processing.
• And your existing account name, email address, or billing address DO NOT match your tax exemption certificate, please update your online account to match your certificate, then send your tax exemption certificate and a request to update your account information to [email protected] and we’ll make the changes within 2 business days.

If you don’t have an existing account…

• Send your name, email address, billing address, and a copy of your tax exemption certificate to [email protected] and we’ll create an account for you within 2 business days.

No; HOWEVER, your order total will display taxes, but once your order is submitted, tax will be removed from your total automatically, and your order confirmation will reflect the corrected total (and you will not be charged tax).

No, your account name and billing address must match your tax exemption certificate. However, you can add additional shipping addresses.

Yes. All The Hypothesis orders come with an order invoice. 

To access previous invoices, log on to www.thehypothesis.com using your username and password. Hover over "Account" on the top right of the page and click "Sign in". Once logged in, hover over the same part of the page where it now says "Welcome [Your Name]" and click "Order History" in the dropdown menu. Select "View" to the right of the order number to see the invoice for that order.

If you do not have an online profile, at the top of the webpage select "Order Tracking." Enter the order number and either email address or billing zip code. Click "Submit" and the invoice will appear.  

Credit applications take from 1 to 4 weeks to process, depending on references available. 

To pay in 4 interest-free payments with PayPal:

1.      Choose PayPal at checkout to pay later with Pay in 4.

2.      Complete your purchase with a 25% down payment.

3.      Use autopay for the rest of your payments.

Pay in 4 is a zero-interest installment loan that allows you to divide your payment into four parts. The initial payment is required at the time of the transaction, followed by three additional payments every 15 days.

To learn more information about Pay in 4, please visit Paypal.

You can use one discount/promocode per order. This applies to our free delivery codes too.

As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes. Codes may only be valid for certain items and most codes have an expiry date. You should be able to find the terms and conditions in the same place you found the code.

If your promo code is still not working after checking the above, please use our Live Chat.

You can use one discount/promocode per order. This applies to our free delivery codes too.

To unsubscribe from our email list, click the “Unsubscribe” link at the bottom of the email, email us or use Live Chat.

Unsubscribe, Hypothesis Online Promotions

To unsubscribe from our mailing list, please contact us via email by utilizing our Contact Us page. Please include the name and full address exactly how it appears on the catalog that was mailed to you.

You can update your Contact preferences here.

At the moment, we do not honor third-party promotion coupons.

1. At checkout, click the green “Verify with ID.me” button.

2. Sign in or create an Id.me account to confirm your eligibility.

3. Enjoy 15% off your order just like that! Once verified, your 15% off source code will automatically apply at checkout.

Note: The Student Discount cannot be combined with other promotional codes, sitewide promotions or any gift card purchases. Discount applies to students enrolled in eligible US institutions only. To unlock your Hypothesis discount, complete the quick and easy verification process. Once verified, your 15% off discount will automatically be applied at checkout.

We've partnered with ID.me, a trusted third-party service, to verify your eligibility through their secure verification process. To learn more about ID.me, please visit the ID.me website.

Discount applies to students enrolled in eligible US institutions only.

Students can verify their status with ID.me at checkout to receive a 15% discount (eligibility applies, U.S. only).

1. At checkout or on our student page, click the Verify with ID.me button.

2. In the ID.me pop-up, choose the category that applies to you (Student).

3. Sign in to your existing ID.me account or create a new one.

4. Follow the prompts to complete the verification process.

5. Once verified, your source code will automatically be applied at checkout.

Click here to learn more about qualifying as a Student on ID.me.

Our product and checkout pages display real time item availability. When visiting the item’s product page, unavailable sizes are displayed as gray, and you cannot add the item to your cart.

From a desktop:

Unavailable sizes appear gray and cannot be added to your shopping cart.

Backordered items are clearly identified on product pages and in your shopping cart.

On the product page, the item status is displayed as you hover over the size choices.

Backordered Item



In Stock Item

In your shopping cart, the item status is displayed within the order detail and an estimated ship by date is shown near any items on backorder. If an item is listed as “in stock”, it will be processed immediately. Please see example below:

Backordered Item

In Stock Item

From a tablet or mobile phone:

Unavailable sizes appear gray and cannot be added to your shopping cart.

In your shopping cart, the item status is displayed within the order detail and an estimated ship by date is shown near any items on backorder. If an item is listed as “in stock”, it will be processed immediately. Please see example below:

Backordered Item

In Stock Item

Size charts with fitting instructions including measurements and size are provided on our website. When you are on the product page, click the link titled “Size Chart & Fit Guide”.

Size Chart & Fit Guide Example:



To view order history and print an invoice, login to your account.

You can click on the “my account” link located in the upper left had side of our website. Your order history will be displayed on your my account welcome page.

Please login to your account to update your personal account information. You can make changes to your billing/shipping address, contact information, email address, and password.

The Hypothesis does not sell or rent any customer information to third-party companies. We value your right to privacy and want to provide an easy, hassle free way to receive our uniforms.

Shopping online with TheHypothesis.com is 100% secure. All online transactions at The Hypothesis are handled with a standard security technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information such as credit card numbers and login credentials before they are to be transmitted over the Internet.

You can update your Contact preferences here.

You may write us a letter to the following address:

The Hypothesis

101 NE 3rd Avenue

Suite 2000

Fort Lauderdale, FL 33301

You can update your Contact preferences here.